📋 What Information We Collect

Information You Give Us Directly

When you contact us for appliance repair service, we ask for:

• Your name – So we know who we’re helping and can address you properly
• Phone number – To confirm appointments, send reminders, and let you know when our technician is on the way
• Home address in Jeddah – Because we can’t fix your washing machine or refrigerator remotely (we wish we could!)
• Appliance information – Brand, model, and what’s broken so we can bring the right parts and tools
• Preferred appointment time – To schedule when it’s convenient for you
• Payment details – Only when you’re ready to pay for our service (we use secure payment methods)

Information We Collect Automatically (Website Visitors)

When you visit our website fastrepairingksa.com, we might automatically collect:

• Your IP address and general location (just the city—Jeddah, not your exact GPS coordinates)
• What pages you looked at and how long you stayed on each
• What device you’re using (phone, tablet, computer)
• What browser you’re using (Chrome, Safari, etc.)
• Where you came from (Google search, Facebook, Instagram, direct link, etc.)

We use basic cookies and analytics tools (like Google Analytics) to understand how people use our website. This helps us improve it and make sure everything works smoothly. You can disable cookies in your browser settings if you prefer—our website will still function just fine.

🎯 How We Use Your Information

Here’s exactly what we do with the information you give us—and we promise there are no hidden purposes:

1. Schedule and complete your repair service – This is the main reason. We need your address to come to your home, your phone number to coordinate timing, and appliance details to fix the problem correctly.
2. Send appointment reminders and updates – We’ll text or call you the day before your appointment and again when our technician is 15-30 minutes away from your location.
3. Process your payments securely – When you pay by card, we use secure, encrypted payment processors. We don’t store your full credit card numbers on our systems—that’s handled by certified payment gateways.
4. Improve our service quality – We might analyze service records to see which appliance problems are most common in Jeddah, helping us stock the right parts.
5. Respond to your questions or concerns – If you contact us with questions about your repair, warranty, or billing, we’ll use your contact information to respond.
6. Send you occasional service updates – We might text or email you about seasonal maintenance tips for your appliances or special offers. Don’t worry—we’re not spamming you. Maybe once or twice a month, maximum.
7. Comply with legal requirements – Sometimes Saudi Arabian law requires us to keep certain business records. We only keep what’s legally required.

🔒 How We Protect Your Information

We take data security seriously. Here’s what we do to keep your information safe:

• Secure storage systems – We store customer data on password-protected computers and cloud systems with encryption
• Limited access – Only authorized employees who need the information to complete your service can access it. Our technicians see your address and phone number; our office staff handles billing
• Secure payment processing – We use PCI-compliant payment processors that encrypt your card information
• Regular data cleanup – We don’t hoard information forever. We keep records only as long as needed for business and legal purposes
• Employee training – Our team is trained on privacy practices and understands that your information is confidential

That said, no system is 100% hack-proof. While we use industry-standard security measures, we can’t guarantee absolute security. But we promise to notify you immediately if any data breach affects your information.

🤝 When We Share Your Information

We only share your information in these specific situations:

With Service Providers

Sometimes we work with third-party companies to run our business:

• Payment processors – To handle credit card transactions securely
• SMS/messaging services – To send you appointment reminders
• Cloud storage providers – To store business records securely

These companies are required by contract to keep your information confidential and use it only for the specific services we’ve hired them for.

For Legal Reasons

We might disclose your information if:

• Required by Saudi Arabian law or legal process
• Responding to valid legal requests from government authorities
• Protecting our rights, property, or safety (or yours)
• Investigating fraud or security issues

With Your Permission

If we want to share your information for any other reason—like featuring your review on our website with your name—we’ll always ask for your explicit permission first.

🍪 Cookies and Tracking

Our website uses cookies—small text files stored on your device. Here’s what they do:

Essential Cookies

These make the website work properly. For example, remembering items in your service request form as you fill it out.

Analytics Cookies

We use Google Analytics to see how many people visit our site, which pages are popular, and where visitors come from. This helps us improve the website.

How to Control Cookies

You can control or delete cookies through your browser settings. Most browsers let you refuse cookies or delete existing ones. Just know that some website features might not work as smoothly without them.

👨‍👩‍👧‍👦 Children’s Privacy

Our services are for adults who need appliance repairs. We don’t knowingly collect information from children under 18. If you’re a parent and believe we’ve accidentally collected your child’s information, please contact us immediately and we’ll delete it.

📱 WhatsApp and Social Media

Many of our customers contact us through WhatsApp or social media platforms. When you message us on these platforms:

• The conversation is also subject to that platform’s privacy policy (WhatsApp, Facebook, Instagram, etc.)
• We treat information shared through these channels with the same care as any other customer information
• We won’t share screenshots of your conversations without your permission

📝 How Long We Keep Your Information

We don’t keep your information forever. Here’s our retention policy:

• Active customer records – Kept for 3 years after your last service (in case you need warranty support or have questions)
• Payment records – Kept for 7 years as required by Saudi tax and business laws
• Marketing contact lists – Kept until you ask to be removed or we see you’re not interested
• Website analytics – Aggregated data kept indefinitely (but it’s anonymous, so no personal details)

🔄 Changes to This Privacy Policy

We might update this privacy policy from time to time. When we do:

• We’ll change the “Last Updated” date at the top
• For major changes, we’ll notify you via email or text
• The updated policy will be posted on our website

We encourage you to review this policy periodically, though honestly, we don’t expect major changes. We’re a local repair business, not a tech company that’s constantly launching new features.

🌍 International Data Transfers

Your information is primarily stored and processed in Saudi Arabia. If we ever need to transfer data internationally (for example, using a cloud service with servers outside Saudi Arabia), we’ll ensure appropriate safeguards are in place.