📋 1. Agreement to Terms

By contacting Fast Repairing KSA and requesting our services, you’re agreeing to these Terms and Conditions. This agreement starts when you:

• Call or message us to book a repair appointment
• Fill out our service request form on our website
• Accept our technician’s visit to your location
• Approve any repair work after diagnosis

If you don’t agree with any of these terms, please let us know before we start the work. We’re happy to discuss concerns.

🔧 2. Our Services

What We Do

Fast Repairing KSA specializes in repairing:

• Washing Machines – All brands and models (top-load, front-load, automatic, semi-automatic)
• Refrigerators – All types including single-door, double-door, side-by-side, and mini-fridges

Service Coverage

We provide repair services throughout Jeddah, Saudi Arabia. Our service area includes all neighborhoods and districts within Jeddah city limits.

What We Don’t Do

To set clear expectations:

• We don’t repair other appliances like ovens, microwaves, or dishwashers
• We don’t sell new appliances (we’re a repair service, not a retailer)
• We don’t provide installation services for new appliances purchased elsewhere
• We don’t offer emergency services outside Jeddah city limits

📅 3. Appointments and Scheduling

Booking an Appointment

You can schedule a repair appointment by:

• Calling us at 053 507 0186
• Emailing us at fastrepairingksa@gmail.com
• Filling out the contact form on our website
• Messaging us on WhatsApp

Appointment Times

We offer flexible scheduling to fit your routine. We’ll do our best to accommodate your preferred time slot, but sometimes we need to suggest alternatives based on our technician availability and workload.

Same-Day Service

We try to provide same-day service when possible. If you call before 2 PM and we have availability, we’ll often come the same day. However, this isn’t guaranteed—especially during busy periods or holidays.

Rescheduling or Cancellation

Life happens, and we understand plans change. Here’s our policy:

• Free rescheduling – If you need to change your appointment, just call us at least 2 hours in advance. No charge.
• Late cancellation – If you cancel less than 2 hours before your scheduled appointment, we might charge a 50 SAR cancellation fee to cover our technician’s travel time
• No-show – If our technician arrives and you’re not home (and you didn’t notify us), we’ll charge a 100 SAR no-show fee

We’ll always try to work with you, especially for emergencies or unavoidable situations. Just communicate with us.

💰 4. Pricing and Payment

Service Charges

Our pricing is straightforward:

• Diagnostic/Inspection Fee – We charge a small fee (usually 50-100 SAR) for coming to your location and diagnosing the problem. If you proceed with the repair, this fee is often waived or included in the total cost
• Repair Cost – After diagnosis, we’ll give you a clear quote that includes labor and parts. You decide whether to proceed
• Parts Cost – If your appliance needs replacement parts, we’ll tell you the cost upfront. We use quality parts and provide receipts

Payment Methods

We accept:

• Cash (Saudi Riyals)
• Bank transfer
• Credit/Debit cards (Visa, Mastercard, Mada)
• Digital payment apps (as available)

When Payment Is Due

Payment is due when the repair is completed and you’re satisfied with the work. We don’t ask for payment upfront unless we need to order expensive parts (in which case we’ll explain why).

Price Changes

The quote we give you is valid for 7 days. If parts prices increase significantly or you delay the repair beyond a week, we might need to adjust the quote slightly. We’ll always inform you first.

🛠️ 5. Repair Process

Diagnosis

When our technician arrives, they’ll:

1. Inspect your appliance thoroughly
2. Test various functions to identify the problem
3. Explain what’s wrong in simple terms
4. Provide a repair quote including parts and labor
5. Get your approval before starting any work

Repair Authorization

We won’t start repairs until you approve the quote. If the cost is higher than you expected, you can decline—you’ll only pay the diagnostic fee. No hard feelings.

Parts and Materials

We try to carry common replacement parts in our service vehicle. For less common parts, we might need to order them, which could take 1-3 days. We’ll keep you updated on the timeline.

Testing

After completing the repair, our technician will test the appliance thoroughly to ensure it’s working properly. We won’t leave until you’re confident the problem is fixed.

✅ 6. Warranty and Guarantees

Our Workmanship Warranty

We stand behind our work. Here’s what we guarantee:

• 90-Day Labor Warranty – If the same problem comes back within 90 days due to our workmanship, we’ll fix it again for free
• Parts Warranty – Replacement parts typically come with a manufacturer’s warranty (usually 30-90 days). We’ll honor these warranties

What’s Not Covered

Our warranty doesn’t cover:

• New problems that develop (unrelated to the original repair)
• Damage caused by misuse, accidents, or improper handling after our repair
• Problems caused by power surges, electrical issues, or external factors
• Normal wear and tear on parts we didn’t replace

⚠️ 7. Your Responsibilities

To help us provide the best service, we need you to:

Provide Access

• Be home at the scheduled appointment time
• Ensure our technician can safely access the appliance
• Clear the area around the appliance so we have room to work
• Provide electrical access if needed for testing

Provide Accurate Information

• Describe the problem accurately when booking
• Tell us the brand and model if you know it
• Inform us of any previous repair attempts
• Let us know if the appliance is still under manufacturer warranty

Follow Care Instructions

After the repair, our technician might give you maintenance tips or usage instructions. Following these recommendations helps prevent future problems and keeps your appliance running longer.

🚫 8. Limitations of Liability

We work hard to provide excellent service, but we need to be clear about limitations:

What We’re Responsible For

• Performing repairs professionally and competently
• Using appropriate parts and materials
• Completing work as quoted
• Honoring our warranty commitments

What We’re Not Responsible For

• Pre-existing damage – Problems that existed before our repair
• Hidden defects – Issues we couldn’t reasonably discover during diagnosis
• Manufacturer defects – Problems caused by original manufacturing issues
• External factors – Damage from power surges, flooding, pests, or other environmental issues
• Consequential damages – Things like spoiled food in a fridge or ruined laundry

🏠 9. Property Protection

We respect your home and property:

• Our technicians wear shoe covers and use protective mats
• We clean up any mess created during the repair
• We handle your appliances with care
• We’re insured for liability

However, if your appliance is located in a difficult area (narrow hallway, upstairs, tight space), there’s a small risk of incidental damage. We’ll point out these risks before starting work.

📞 10. Communication

Good communication makes everything easier:

How We’ll Contact You

• We’ll use the phone number you provided for appointment reminders
• We might text or call with updates about parts or scheduling
• We’ll email receipts and warranty information

How to Reach Us

You can always contact us at:

• Phone: 053 507 0186
• Email: fastrepairingksa@gmail.com
• Visit: J6J4+9C7, Jeddah 23544, Saudi Arabia
• Website: fastrepairingksa.com

We try to respond within 24 hours (usually much faster). During business hours, you’ll often get an immediate response.

🔐 11. Privacy and Data Protection

We take your privacy seriously. When you use our services, we collect:

• Your name, phone number, and address
• Appliance information
• Service history and payment records

We use this information only to provide and improve our services. We don’t sell your data to anyone. For complete details, please read our Privacy Policy.

⚖️ 12. Dispute Resolution

If You’re Not Satisfied

We want every customer to be happy. If something goes wrong:

1. Talk to us first – Call 053 507 0186 and explain the issue. We’ll work hard to resolve it
2. Give us a chance to fix it – If the repair didn’t work, we’ll come back and correct the problem under our warranty
3. Request a supervisor – If you’re still not satisfied, ask to speak with a manager

Formal Disputes

If we can’t resolve an issue informally, disputes will be handled according to Saudi Arabian law and resolved in Jeddah courts.

📝 13. Changes to Terms

We might update these Terms and Conditions occasionally. When we do:

• We’ll update the “Last Updated” date at the top
• We’ll post the new terms on our website
• For existing customers, the terms in effect when you booked your service will apply to that specific job

🌟 14. Miscellaneous Provisions

Entire Agreement

These Terms and Conditions, along with any written quotes or agreements we provide, represent the complete agreement between you and Fast Repairing KSA.

Severability

If any part of these terms is found to be invalid or unenforceable, the rest of the terms remain in effect.

Assignment

You can’t transfer your rights under this agreement to someone else without our permission. We might assign our obligations to qualified technicians who meet our standards.

Language

These terms are written in English. If we provide a translation in Arabic, the English version takes precedence in case of any conflict.

Governing Law

These terms are governed by the laws of the Kingdom of Saudi Arabia.